Terms of Service

These terms apply to your use of the Oddly Good website and to any services you engage us to provide. By using this site or engaging us, you agree to them.

Our services

We build and operate AI agents and related marketing and web development services for businesses. The specific scope, deliverables, fees and timeframes for your engagement are set out in the proposal or statement of work we agree with you. Where those documents conflict with these terms, those documents prevail.

Fees and payment

Fees are as quoted in your proposal and are in Australian dollars unless stated otherwise. Retainers are billed monthly in advance. Invoices are payable within the period stated on the invoice. We may pause work on overdue accounts after giving you notice.

Your responsibilities

You are responsible for providing the access, accounts, data and approvals we need to do the work, and for making sure you have the right to give us any data you supply — including that any contact data you provide for outbound campaigns was lawfully obtained and may be used for that purpose.

AI-generated output

Our services use large language models and other automated systems. Their output can be wrong, incomplete or out of date, and it is provided for your review. You are responsible for checking material before it is published, sent, or relied on. Nothing we produce is legal, financial, medical or other professional advice.

Intellectual property

You own your data and the final deliverables we produce for you, once paid for. We retain ownership of our underlying tools, workflows, agent architectures, templates and know-how, including anything we develop generally in the course of our business, and we may reuse them for other clients.

Confidentiality

Each of us will keep the other’s confidential information confidential and use it only for the purpose of the engagement, except where disclosure is required by law.

Third-party services

Our services depend on third-party platforms and APIs. We are not responsible for their availability, pricing changes, or changes to their terms, and we may need to adjust how a service works if a provider changes what it offers.

Warranties and liability

We will perform our services with due care and skill. Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, our total liability arising out of or in connection with the services is limited to the fees you paid us in the three months before the claim arose, and we are not liable for indirect or consequential loss, including loss of profits, revenue, data or business opportunity.

We do not guarantee any particular commercial outcome — including search rankings, reply rates, lead volume or revenue. Search engines and platforms control their own results and change them without notice.

Termination

Either of us may end an ongoing engagement by giving 30 days’ written notice. Either of us may end it immediately if the other materially breaches these terms and does not fix the breach within 14 days of being asked to. On termination you pay for work performed up to that date.

Governing law

These terms are governed by the laws of Queensland, Australia, and each of us submits to the non-exclusive jurisdiction of the courts of that State.

Contact

Questions about these terms: raghav@oddlygood.com.au